Code of Conduct

The following conduct is unacceptable and will not be tolerated at Northwest CDL School:

1. All forms of bias including race, religion, ethnicity, gender, disability, national origin, veteran status, and creed as demonstrated through verbal and/or written communication and/or physical acts.
2. Sexual harassment including creating a hostile environment and coercing an individual to perform sexual favors in return for something.
3. All types of proven dishonesty, including cheating, plagiarism, knowingly furnishing false information to the institution, forgery, and alteration or use of institution documents with intent to defraud.
4. Intentional disruption or obstruction of teaching, administration, disciplinary proceedings, public meetings and programs, or other school activities.
5. Theft or damage to the school premises or damage to the property of a member of the school community on the school premises.
6. Student acts of criminal behavior that place any person in imminent danger are prohibited on all school grounds.
7. Violation of the law on school premises. This includes, but is not limited to, the use of alcoholic beverages or controlled dangerous substances.
8. Violation of published school policies.
9. Smoking must be done in the designated smoking section of the property. Failure to do so will be a school policy violation.

Conditions for Dismissal

Students may be dismissed from Northwest CDL School for the following reasons:

1. Not adhering to the school’s rules, regulations, policies, and Code of Conduct.
2. Failure to make up for any absences and missed coursework.

Re-Entry After Dismissal

1. If a student is dismissed for egregious reasons such as violence, threats, or theft, the student will NOT be allowed to re-enroll.
2. If a student is dismissed due to attendance issues, the student may re-enroll and use the A La Carte option to pay per day for missed hours and class time.

The school director will notify the student in writing should it become necessary to dismiss the student. The dismissal letter will contain the date and the reason for dismissal. Please refer to the Refund Policy section for more details.

Previous Credit Hours

Northwest CDL School does not accept any previous coursework or hours from other schools, courses, or online CDL programs.

Grievance and Complaint Process

Nothing in this policy prevents a student from contacting the Washington Workforce Training and Education Coordinating Board (the state licensing agency) at 360-709-4600 at any time with a concern or a complaint.

Students who have a complaint or who would like to appeal a dismissal must request in writing an appointment for an interview with the school director. The written request should include the following information:

1. Student’s full name and current address.
2. A statement of the concern including dates, times, instructors, and, if applicable, other students involved.
3. Date of complaint letter and signature of the student.
4. Three dates in which the student would be available for a meeting with the school director. These dates should be within 10 business days of the complaint.

The school director will notify the student in writing of the appointment date in which the concerns or appeal will be addressed. Every effort will be made to bring an amicable closure to the concern. Should it be necessary, a panel of instructors will hear the concerns and will be asked to assist in bringing a resolution to concerns and/or appeal. The student will be notified in writing within five business days of the outcome of the meetings.

Compliance with WAC 490-105-130

Refund and Cancellation Policy

Should the student’s enrollment be terminated or should the student withdraw for any reason, all refunds will be made according to the following refund schedule:

1. The school must refund all money paid if the applicant is not accepted. This includes instances where a starting class is canceled by the school.
2. The school must refund all money paid if the applicant cancels within five business days (excluding Sundays and holidays) after the day the contract is signed or an initial payment is made, as long as the applicant has not begun training.
3. The school may retain an established registration fee equal to 10 percent of the total tuition cost, or $100, whichever is less, if the applicant cancels after the fifth business day after signing the contract or making an initial payment. A “registration fee” is any fee charged by a school to process student applications and establish a student record system.
4. If training is terminated after the student enters classes, the school may retain the registration fee established under #3 above, plus a percentage of the total tuition as described in the following table:

   If the student completes this amount of training:	The school may keep this percentage of the tuition cost:
   One week or up to 10%, whichever is less	10%
   More than one week or 10% whichever is less but less than 25%	25%
   25% but less than 50%	50%
   More than 50%	100%

5. When calculating refunds, the official date of a student’s termination is the last day of recorded attendance:
   1. When the school receives notice of the student’s intention to discontinue the training program;
   2. When the student is terminated for a violation of a published school policy which provides for termination; or,
   3. When a student, without notice, fails to attend classes for 30 calendar days.
6. All refunds must be paid within 30 calendar days of the student’s official termination date.

Student Records Policy

Student records will be maintained by Northwest CDL School for 50 years or until the school closes. If the school closes, whether voluntary or involuntary, educational records or transcripts will be forwarded to the Workforce Training and Education Coordinating Board. Upon graduation, each student will be given a copy of his or her transcript. These records should be maintained indefinitely by the student. Students may request copies by writing to the school. Student records are available for review by the student at any time.

Placement Assistance

Northwest CDL School has partnerships with several companies throughout Spokane to assist in job placement. Employment is not guaranteed after course completion.

Sex Trafficking Awareness

A portion of class will be designated to sex trafficking awareness. Students will be issued a certificate and wallet card upon completion of this portion of training.